Luugaa is an industry-leading brand specializing in high-quality lighting solutions, offering a wide range of modern, traditional, and timeless lighting collections. We are dedicated to bringing unique design concepts into your home or business, providing lighting products that combine functionality with artistic flair.

Luugaa is a highly international company with a global presence. Our products are shipped from multiple warehouses around the world, ensuring fast and reliable delivery to our customers. Our factory is located in Zhongshan, China.

From Luugaa, you can enjoy high-quality lighting fixtures, exceptional customer service, and unique home decor that create a distinctive atmosphere. We are dedicated to providing lighting products that combine functionality with artistic design, bringing unique decorative effects and giving new life to your home or business environment.

All of our images are of the actual products, and we do our best to ensure their accuracy and integrity. As an online business, we don’t have a traditional brick-and-mortar store for you to visit. By eliminating those overhead costs, we're able to offer prices much lower than traditional retailers.

Remember, LUUGAA offers a 60-day return policy for unwanted items, so you can shop with confidence.

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and color’s reproduction is as accurate as photographic processes or a printed material allow. Please, note there may be color variations depending on the calibration and screen’s setting. As every of our product is hand-crafted, the possibility of slight variations in assembly and finishes may exist from one piece to another. The latter does in no way affect the quality, craftsmanship, aesthetic or function of the piece.

Of course! Feel free to send us an email, and we'd be happy to help you find the perfect product for you.

Yes, all of our lighting fixtures come with detailed installation instructions and the necessary hardware. However, for more complex installations or to ensure safety, we recommend professional installation.

Yes, all Luugaa products come with a 1-year warranty, covering defects in materials, workmanship, or quality issues under normal use. Please note that the warranty does not cover damage caused by improper installation, misuse, or accidents.

Our products are made from a variety of high-quality materials, including glass, metal, wood, crystal, and natural stone, depending on the design. You can find detailed information about the materials used on each product page.

We accept the following payment methods: Klarna, Afterpay, Diners Club, PayPal, DISCOVER, VISA, MasterCard, American Express, Maestro, credit card/installment payments, and more on the website.

Yes, all payments on the LUUGAA website are fully secure. We use 128-bit SSL encryption technology, and our site is Level 1 PCI DSS compliant, the same high standard used by major banks to protect your information. You can shop with confidence, knowing that any details you provide on our site are secure.

Placing an order on Luugaa is simple and secure. Just follow these steps:

1. Browse through our collections and select the item(s) you want.
2. Add the product(s) to your cart.
3. Proceed to checkout, where you will enter your shipping details and choose your payment method.
4. Confirm your order and wait for the confirmation email with tracking details.

Normally, we offer both free and paid shipping methods.
If you choose the free shipping method, the shipping time is about 4-6 weeks
Shipping time is about 2-4 weeks if you pay extra for shipping.
We solemnly promise: we will ensure that all packages will arrive at their destination safely within the agreed time.If you want to get the goods you bought faster, we can provide commercial express delivery (DHL, UPS, etc.), of course, you need to pay extra for this. For more information about shipping, visit the shipping page or contact us.

Yes, you can cancel or modify your order within 4 hours of placing it. Please contact our customer service team at by email:support@luugaa.com as soon as possible. After 4 hours, your order may already be processed, and changes may not be possible.

Usually after the customer purchases, we will automatically send an invoice email to the customer
Customers can download purchase invoices.

We will do our best to dispatch your order within 3 to 14 business days from the date of purchase. If your order is urgent, please contact us to confirm current stock availability and the estimated processing time before dispatch, especially if the items are out of stock at the time of purchase.

We offer worldwide shipping. Delivery times and costs vary depending on the destination. Please check the shipping options at checkout for the most accurate information on availability and fees.

Our estimated shipping times are as follows:
Most orders are delivered within 4-6 weeks from the date of order.

We offer both free and expedited shipping options. Free shipping typically takes 4-6 weeks, while expedited shipping takes approximately 2-4 weeks. Please note that expedited shipping requires an additional fee.

All orders come with free shipping. For UPS door-to-door delivery (no import duties required):
Canadian customers typically receive their orders within 28-40 days from the order date, while U.S. customers typically receive theirs within 20-30 days. Mexican customers usually receive their orders within 30-50 days from the order date.

Please note that these are estimated delivery times, and delays may occur due to customs processing or unforeseen circumstances.

After the goods are shipped,We will provide you with the name of the express delivery company and tracking number by email. With this tracking number you can view a tracking summary which will list delivery information that has been captured at various scan points throughout your item's journey.

TRACK MY ORDER

Please examine the condition of cartons before signing delivery receipts: our products are thoroughly inspected and carefully packed before leaving our facility. Should you receive products in a damaged condition apparent or concealed, claims for damage must be made against the carrier immediately. Keep all packaging materials.

Should visual inspection upon the receipt of shipment show damage, it must be noted on the delivery receipt and signed by both you and the driver. Failure to do so will result in the carrier refusing to honor your claim. Retain all packing materials and notify the carrier immediately that you wish an inspection report made, so you can proceed to make a claim against the carrier.

When damage is not apparent until the product is unpacked, and then a claim for concealed damages must be made immediately. Retain all packing materials and notify the carrier that you wish an inspection report made so you can proceed to make claim against the carrier.

We carefully inspect all of our products for any manufacturing defects or errors. Should you find fault with one of your products, please read the shipping section in the terms and conditions.

We hope you love your Luugaa purchase! If you're not satisfied, you can return your item within 60 days of receipt for a refund or exchange. Please note that the item must be in its original condition and packaging, unused, and in a resalable condition. Shipping fees are non-refundable.

To initiate a return, please contact our customer service team at support@luugaa.com for instructions.

For more details, please refer to our refund policy.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3–8 business days and applied to your original payment method, please refer to our return policy.

Yes, we offer exchanges on items within 60 days of delivery, provided the item is in its original condition. Please contact us to arrange the exchange

Yes, Luugaa offers customization services for our products. If you're interested in customizing a lighting fixture, please contact us with your specific requirements, and we will work with you to create a design that meets your needs.

Yes, we provide special pricing for bulk purchases, commercial projects, and trade professionals. For inquiries about bulk orders or trade accounts, please reach out to our team at Our Email: support@luugaa.com

Yes, we regularly offer promotions and discount codes. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.

Yes, some of our special promotion items allow the use of two discount codes to help you get the best possible deal.

Our lighting fixtures are certified to meet the safety and compliance standards of the regions they are shipped to, including SAA/UL/CE/CCC certifications.

Many of our lighting fixtures are compatible with LED bulbs, which are energy-efficient and long-lasting. We recommend using LED bulbs to save energy and reduce your carbon footprint.